Return Policy for Kiobostha.com

1. Responsibility of Sellers

At Kiobostha, we understand that shopping online can sometimes feel overwhelming, especially regarding returns and exchanges. It's important to know that all the products listed on our platform are sourced from third-party sellers, and each one has its own unique return, refund, and exchange policies. We truly care about your experience, so before making a purchase, we encourage you to take a moment to review the specific return and refund terms of the seller. You can usually find this information on their official store page or website.

2. How to Initiate a Return

If you need to return a product, follow these steps:

• Reach Out to the Seller Directly: Start by contacting the seller using the contact information they've provided, whether it's an email, a phone number, or through their customer service page.
• Share Necessary Information: When you contact the seller, it helps to include your order details, purchase receipt, and your reason for the return. Providing this information can make the process smoother for both of you.
• Follow the Seller's Policy: Every seller has their policies, so be sure to be aware of their guidelines for packaging, and shipping for returns. This ensures that everything goes as smoothly as possible.

3. General Guidelines for Returns

While each seller may have unique policies, here are some general practices to keep in mind:

• Eligibility for Return: Most sellers accept returns for defective, damaged, or incorrect items. Some sellers may also allow returns for products that do not meet your expectations, provided they are unused and in their original packaging.
• Time Frame: Returns are generally accepted within a specified period (e.g., 7-30 days) from the date of delivery. Verify the time frame with the seller before initiating a return.
• Condition of Product: Ensure the product is in its original condition, including packaging, tags, and any accessories or manuals that came with it.

4. Kiobostha's Role

As a price comparison platform, Kiobostha does not:

• Process returns, refunds, or exchanges directly.
• Interfere in disputes between buyers and sellers.

However, we are committed to ensuring a positive shopping experience. If you encounter unresolved issues with a seller, you can contact Kiobostha's support team at support@kiobostha.com. We will assist by mediating the issue or providing additional contact details for the seller.

5. Tips for a Smooth Return Process

• Research Before Purchase: Verify the seller's ratings, reviews, and return policies before placing an order.
• Document Everything: Keep records of your communication with the seller, including emails and chats, in case of disputes.
• Inspect the Package Upon Delivery: Check for visible damage or defects before accepting the delivery.

6. Frequently Asked Questions (FAQs)

• What if the seller does not respond to my return request?

  If a seller does not respond within a reasonable time, contact Kiobostha's support team with your order details. We will try to assist by providing additional contact information or facilitating communication.

• Can Kiobostha guarantee refunds?

  Since Kiobostha is not involved in the transaction, we cannot guarantee refunds. Refunds depend entirely on the seller's policy and their resolution process.

• Are there any fees for returns?

  Some sellers may charge restocking or shipping fees for returns. Confirm these details with the seller before proceeding.